Ball-Gram respects your privacy.
The following statement lists what personal information we collect, why we collect it and how we do - and do not - use that information. In a nutshell:
We will not collect any personal information from you that you do not volunteer and we are the sole owner of all information collected on this site.
1. Information we collect and how we collect it
2. How your information will be used
3. Our e-mail policies
5. How to contact us
- Information we collect and how we collect it
The information we gather on our site falls into two categories: (1) personal information you supply when you place an order or provide your e-mail address, and (2) tracking information collected as you navigate through our site.
Personally identifiable information
When you place an order, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, credit card information, and similar information about your recipient. We use this information to process your order or request.
For your safety and protection, your credit card information is not stored on servers. Our payment gateway provider, Authorize.net, keeps this information encrypted and secure on your behalf.
When personally identifiable information is collected, you will know because you will have to fill out a form.
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on our site, or which pages or features get the most attention. We use this information to improve the performance of our site and our product offerings.
We do not use, place or read any "cookies" on your computer for future identification or tracking purposes. A cookie may be placed on your computer during the order process but is removed once your order has been completed.
- How your information will be used
Our primary goal in collecting information is to complete your order with us.
Ball-Gram uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfill requests for our services. For instance, when you purchase a Ball-Gram Greeting online, we use your information to process your order, or if you contact us for help, we will use the information to contact you. We also may use the information you provide to send you information about products, programs or services that we believe may be of interest to you.
Sharing your personally identifiable information
We use third party companies to help us provide our products and services to you, including the U.S. Postal Service for delivery, an e-mail delivery service for order confirmation e-mails and a service provider for payment processing. In those instances we need to share your information with them. We require that those companies use the information only to deliver or process the product or service.
While highly unlikely, we will release personal information as required by law, for example, to comply with a court order or subpoena.
Other than that, Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
- Our e-mail policies
Services related e-mail:
We will send you e-mails relating to your transactions including order confirmations and credit card problem notifications.
Promotional e-mails: We may also e-mail you messages that we think may be of interest to you about other Ball-Gram products and services. If you wish to opt-out of receiving these promotional e-mail messages, please e-mail us or call 1-888-4-Ball-Gram
We utilize a secure process to collect, transmit and store your personally identifiable information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it.
- How to contact us
P.O. Box 349
Berlin, NJ 08009